で 日本ゲイガイド, we strive to provide exceptional experiences and high-quality products. We understand that plans can change, and we want our refund and return policies to be clear and transparent.
Please review the following policies before booking a tour, purchasing a service, or placing an order through our shop.
1. Tours & Services Refund Policy
This policy applies to all tours, experiences, activities, and services offered by Japan Gay Guide.
Cancellation & Refund Eligibility
Full Refund (Within 24 Hours of Booking)
Customers are eligible for a 100% refund of the booking amount, minus applicable processing fees, if both of the following conditions are met:
- The cancellation request is submitted within 24 hours of the original booking.
- The cancellation request is submitted at least 3 days (72 hours) before the scheduled start of the tour or service.
No Refund (After 24 Hours of Booking)
Once 24 hours have passed since the original booking, the reservation becomes non-refundable, regardless of how far in advance the tour or service is scheduled.
Last-Minute Bookings (Within 3 Days of the Tour)
Bookings made less than 72 hours before the scheduled tour or service are non-refundable from the time of booking, including during the first 24 hours.
No-Shows
Customers who fail to attend their scheduled tour or service without prior notice are not eligible for a refund.
Processing & Refund Fees
All eligible customer-requested refunds for tours and services are subject to payment processing fee deductions.
The following fees apply:
- 国内取引： 2.9% of the refundable booking amount + ¥40.
- 国際取引： 3.9% of the refundable booking amount + ¥40.
These fees will be deducted from the total refund before it is issued to the customer.
Example: For an eligible cancellation of a ¥20,000 booking:
- Domestic transaction: ¥19,380 refunded after a ¥620 fee.
- International transaction: ¥19,180 refunded after an ¥820 fee.
Processing fees are non-refundable for customer-initiated cancellations, except where required by applicable law.
How to Request a Refund
To request a cancellation or refund, please contact us at info@japangayguide.com with your booking details.
Cancellation requests must be received within the applicable refund eligibility period.
Approved refunds will be issued to the original payment method, minus applicable processing fees. Please allow approximately 5–7 business days for processing, depending on your payment provider.
Cancellations by Japan Gay Guide
If Japan Gay Guide must cancel a tour or service due to unforeseen circumstances, safety concerns, extreme weather, natural disasters, or other circumstances beyond our control, customers will be offered:
- A full refund without processing fee deductionsあるいは
- というオプションがある。 reschedule at no additional cost, subject to availability.
Special Circumstances
We understand that unexpected emergencies, medical situations, and travel disruptions may occur.
Requests outside the standard refund period may be reviewed on a case-by-case basis. However, refunds or rescheduling are not guaranteed and remain at the discretion of Japan Gay Guide, subject to applicable law.
Any discretionary refunds may also be subject to applicable processing fees.
We recommend purchasing travel insurance to cover unexpected cancellations or travel disruptions.
2. Shop & Merchandise Return Policy
At Japan Gay Guide, many of our merchandise items are made to order, meaning they are produced specifically for you after you place your order.
Producing items on demand helps us reduce unnecessary waste and overproduction. Thank you for making thoughtful purchasing decisions!
Return Eligibility
We accept returns or replacement requests for the following reasons:
1. Damaged or Defective Items
If your item arrives damaged or defective, please contact us as soon as possible after receiving your order.
Include your order number, a description of the issue, and clear photographs of the damaged or defective product.
We will review your request and determine the appropriate resolution, which may include a replacement or refund.
2. Incorrect Item Received
If you receive an item that is different from what you ordered, please contact us as soon as possible.
We will review the issue and arrange an appropriate resolution, which may include sending the correct item or issuing a refund.
Non-Returnable Orders & Customer Ordering Errors
私たちはそうします not accept returns or exchanges for customer ordering mistakes, 、 含む：
- Incorrect sizing selections
- Incorrect color selections
- Incorrect designs or styles
- Changes of mind after placing an order
Because many of our products are made specifically for each customer, please carefully review your order details before completing your purchase.
Return Requirements
To be eligible for an approved return, your item must:
- Be in the same condition in which it was received.
- Be unworn and unused, with original tags attached (if applicable).
- Be returned in its original packaging.
- Include a receipt or proof of purchase.
How to Request a Return
To start a return, please contact info@japangayguide.com with your order number and the reason for your request.
If your return is approved, we will provide instructions on how and where to send your package.
Please note:
- Items returned without prior authorization will not be accepted.
- Customers are responsible for return shipping costs unless otherwise required by applicable law.
- Where an item is defective or incorrect, we will provide instructions regarding any applicable return shipping arrangements.
Exceptions & Non-Returnable Items
Certain products are not eligible for returns, except where required by applicable law. These may include:
- Personalized or custom-made products
- Perishable goods
- Personal care or hygiene products
- Hazardous materials, flammable liquids, or gases
- Sale or clearance items
- Gift cards
If you are unsure whether your item is eligible for a return, please contact us before making your purchase.
European Union 14-Day Cooling-Off Period
For customers purchasing eligible merchandise shipped into the European Union, applicable consumer protection laws may provide the right to cancel or return an order within 14 days of receiving the goods, without providing a reason.
This right is subject to applicable legal exceptions, including certain personalized or made-to-specification products.
Returned items must meet the applicable return conditions, including being unworn or unused, with original tags and packaging where appropriate, subject to your statutory consumer rights.
Nothing in this policy limits consumer rights that cannot legally be excluded.
Refund Processing
Once we receive and inspect your approved return, we will notify you whether your refund has been approved.
If approved:
- Your refund will be issued to the original payment method.
- Refunds will generally be processed within 10 business days of approval.
- Your bank or payment provider may require additional time for the refund to appear in your account.
If more than 15 business days have passed since your refund was approved, please contact info@japangayguide.com.
利用規約および返金同意書
By booking a tour, purchasing a service, or placing an order with 日本ゲイガイド, you acknowledge that you have reviewed and understood the applicable Refund & Return Policy.
This policy does not affect any statutory consumer rights available under applicable law.
For further information, please review our 利用規約 そして プライバシー方針, or contact us at info@japangayguide.com.